Offers one-on-one personalized help from a registered nurse, who can answer questions about health concerns for you or your family. The concerns include chronic conditions and illness. Health coaches are available by phone 24/7 at 1-800-275-2583. Learn more about health coaches.

Offers one-on-one personalized support and encourages you on your path to a healthier lifestyle through goal setting, resources and ongoing conversations. Wellness coaches have extensive experience and education in the areas of coaching, exercise physiology and nutrition. Learn more about wellness coaches.

This is an online confidential behavioral therapy program that provides resources to help you manage stress including self-assessments, articles, videos and personalized guided therapy available 24/7. To access this program, log in and navigate to the Independence Blue Cross member portal > Health & Well-Being tab > Select Value – Added Services.

This program provides resources to help you set goals and complete activities focusing on physical health, nutrition, work-life boundaries, healthy sleep and stress management. To access the program, login and navigate to the Independence Blue Cross member portal > Health & Well-being tab > Achieve Well-being > Add New+ > select Conquering Social Distance program.

Choose from a selection of 525 videos. These videos focus on stress management, sleep, depression, emotional well-being and other health related topics. To access the videos, log in and navigate to the Independence Blue Cross member portal > Health & Well-being tab > Healthy Living > Health Videos.

MDLIVE is a convenient option for nonemergent medical issues instead of a visit to your doctor’s office, clinic or urgent care center. You can have a conversation with a board-certified doctor on the phone and/or by secure video, smartphone or mobile app anytime, no matter where you are, anytime, day or night. See instruction on how to activate your MDLIVE account. You pay the same copay as an office visit. Learn more about Telemedicine (MDLIVE) services.

With telebehavioral health, you can have virtual visits by phone or videochat with a licensed healthcare professional. You pay the same copay as a specialist visit. Contact a telebehavior health provider by calling 1-800-688-1911. Learn more about telebehavioral health.

This is your private communication channel with IBC for all of your important healthcare needs. As an option to accessing your healthcare information and utilizing services via the Independence Blue Cross portal, the IBX app provides the convenience of access via a mobile device. Download the free IBX app for easy access to your healthcare coverage 24/7, wherever you are. Learn more and download the IBX app.

IBX Wire is a simple and secure way to stay informed about your health plan. Get personalized reminders about your health, notifications about important plan information, screening reminders and much more securely through text message or email. Register for IBX Wire or text IBX WIRE to 73529 to sign up.

The Patient Protection and Affordable Care Act (PPACA) and The Health Care Education and Reconciliation Act (HCERA) of 2010 provide for free preventive health screenings for the average person according to the U.S. Preventive Services Task Force (USPSTF) and the U.S. Department of Health and Human Resources.

IBC provides additional wellness guideline recommendations not included in the USPSTF guidelines for preventive health.

• Wellness guidelines for adults aged 65+
• Welnness guidelines for adults ages 18–64
• Wellness guidelines for children up to age 17

Please discuss your individual needs and the recommended wellness screenings with your healthcare provider. The booklets are not a statement of benefits. Refer to your employee benefit information for the complete detail of your healthcare coverage.

The Healthy Lifestyles Reimbursement is an incentive program to help you make your health a top priority. Visit the Healthy Lifestyles site and get the information you need to request reimbursements for the cost of a fitness center membership or virtual sessions through a digital subscription or app. 

The program is designed to support individuals that want to quit smoking. In addition to the support, the program has incentives participants for completing an approved tobacco cessation program. Learn more about the tobacco cessation program.